How can I change my password or my customer data?

To view your data and, if desired, to change it, you must log in to the shop (simply click on Login and enter your e-mail address and password). In your Mantra Lingua account you can always view and edit all personal information

Can I return or exchange the products ordered?

You can request a return for the products ordered and received but within 30 days of receipt of the products.

Do you need information about shipping costs for deliveries abroad?

If so please contact Mantra Lingua

What kind of payment is available?

WE accept payment by all major credit/debit cards. The payments are fulfilled using Paypal. Please select to complete your transaction.

Is there a minimum order value?

No, we do not charge for a minimum order value and you can order even one item.

How long will my order take to arrive?

You will normally receive your order within 5-7 working days.

How long should you charge the PENpal before the first use? A/C Adaptor time? Computer charge time?

You should charge for a maximum of 1.5 hours and a minimum of 1 hour using a computer and the USB cable provided. This should give you about 4 to 6 hours of usage depending on the volume setting, and frequency of hitting sound spots. With a computer and USB connection this should be 2 hours (or 1 hour if you have an AC adaptor).

Welche Zahlungsarten sind möglich?

You should charge for a maximum of 1.5 hours and a minimum of 1 hour using a computer and the USB cable provided. This should give you about 4 to 6 hours of usage depending on the volume setting, and frequency of hitting sound spots. With a computer and USB connection this should be 2 hours (or 1 hour if you have an AC adaptor).

How long should you charge the PENpal subsequently after the first charge? A/C Adaptor time? Computer charge time?

The pen will be fully charged after a maximum of 1.5 hours. You do not have to wait for the charge to run out before recharging the pen. It is fine to leave the pen to charge for longer than 1.5 hours, as the pen will charge up to 1.42v maximum.

How long will the PENpal stay charged?

If you do not use the PENpal it will stay charged for up to 10 days, but we recommend giving it a booster charge for 45 minutes before use. Connect the PENpal via the USB cable to a computer and it will charge fully in about 1.5 hours, if using rechargeable batteries. If you use earphones the charge will stay a very long time. The main power drainage is from using the speakers. Even then, if you continuously tap a sound spot at the rate of 50 taps per minute, the pen will only drain in between 3 to 5 hours!

What's the life of the battery?

This varies from battery make to battery make. The Energiser batteries which come with the PENpal will recharge without deterioration 500 times. One charge will last for 3 to 5 hours of continuous usage: tapping a sound spot at the rate of 50 taps a minute for 3 to 5 hours.

Can I use normal AAA batteries?

Yes, the pen will run on normal AAA batteries, but in the long run this is an expensive route, not only for your pocket but also for the environment.

How can I increase the volume on the pen?

The power button doubles as a volume control button. Hold the power button for 3 seconds and the pen will either switch on or off. Press the power on/off button quickly and the volume will increase to maximum and then, on continued clicking, will decrease to minimum.

When I touch a sound spot there is no response.

Check that the PENpal is switched on. If yes, it most probably needs a boost charge. Charge for 1.5 hours and try again. You charge by connecting the USB cable to the pen and then to a PC or Mac. The computer will charge the pen in a maximum of 1.5 hours. If you connect to a wall plug with a USB adaptor, the charging time is 1 hour. 1 hour's charge will keep the pen going on our continuous run testing system for at least 3 hours at the rate of one sound syllable spoken 50 times per minute - i.e. you will be touching a sound spot over and over again 50 times a minute for at least 3 hours! In the unlikely event that the pen is still not working, please contact us on 0208 44 55 123, (or 0044208 4455123 when calling from outside the UK) and ask for tech support, or email: info@mantralingua.com

My Computer does not recognise the TalkingPEN?

Sometimes old Windows machines fail to recognise the PenPAL and show the message that an unrecognised USB device has been attached. In this case, please contact your System Administrator. They may need to update the PC drivers or the chipset.

You can also try removing the batteries from your Penpal and connect it to your PC. This helps PC and Mac's identify the Penpal.

FreeLINK is not working? Proxy or Firewall Error!

There are two ways to fix this 1) You can go to FreeLINK Live and download the files you want www.talkingpen.co.uk/freelinklive. You will need to register separately here. Or 2) If you want the software to do all the download management: 1) Get the IT department to add exception to these sites: www.mantralingua.com and www.talkingpen.co.uk. 2) Proxy settings are obtained from Internet Explorer, so make sure all the proxy settings are in place in Advanced > LAN Settings. 3) In case your Internet connection is filtered by council, please request an exception to the two sites http://www.mantralingua.com and http://www.talkingpen.co.uk.